Tymeshift's standalone clock allows your agents to track time on General Tasks, outside of Zendesk. Your agents will be able to clock in and out of General Tasks without needing to access Zendesk.
Please note: You should not add Zendesk Agents here because they will be automatically provisioned. This option should only be used to add users that are not in Zendesk.
How to use the Standalone Clock:
- Enabled this feature from your Company Settings.
- Mannually add non-Zendesk users via your Agent Permissions.
- Standalone users will clock in from your web app ([ZendeskURL].tymeapp.com)