Working Time

Working Time presents the time you pay an agent to work.

This is a simple calculation that is the TOTAL TIME of the AGENT - ANY TIME SPENT ON EXCLUDED GENERAL TASKS. I.e. Lunch or Break

Formula: [Total Time] - [Any time spent on Excluded General Tasks] = Working Time

If a General Task is excluded from Occupancy then it will still be included in TOTAL TIME, however, it will be excluded from the WORKING TIME.  

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To help better understand the difference, think of it like this:
Total Time = All of the time logged for the agent, regardless of what type of time it is.
Working Time = The time you pay an agent to work. For example: If you have an unpaid Lunch break then it should be excluded from Occupancy.

 

 

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