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    Vicki Stokes

    Is there a way to eliminate the agent names from the report. We only want reports with total time spent per organization. This will be an executive report. Details about which agent spent time on which ticket is not important at that level.

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    David Birchmier

    Hi Vicki,

    Thanks for your question. It's not possible to eliminate the agent names entirely from the report, but you can make them less prevalent by choosing to group by "Organization" or "Customer."

    Alternatively, you can also download an XLS file and DELETE/HIDE the "Agent" column.

    Last but not least - we offer custom development to build any report you desired, in any format you desired.

    So, if you're looking for a PDF to present visually as an executive report - we can do that too. Just hit us up via if you'd like to discuss this further.

    Hope you had a great weekend!

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