With the Who's Working feature of Tymeshift you will be able to see exactly what each agent is working on and how long they have been on that task. This feature is not only great for keeping track of what agents are doing in real time but it also allows for easier collaboration when you can see who is working on what.
1) Click on the 3 horizontal lines in the top left corner of your Tymeshift app
2) Next click on "Timecard". This will take you into your Tymeshift account
3) Now you will be able to see which agents are working, what ticket each agent is working on and how long they have been working
4) You are able to apply filters, search by group and organize by Name, Date or Time.
Remember the Who's Working feature will show you who is working at that moment. You will be able to see what ticket they are working on and how long they have been clocked in. This feature is a must for managers.