Ticket time categories allow time tracked on tickets to be sub-categorized under custom categories that you define. Time categories are typically most useful for service companies that need to sub-categorize types of work within a single ticket.
Examples ticket time categories:
Ticket time Categories & Auto-Clock
Ticket time categories do not work with the auto-clock feature, since manually selection of the time category the user wishes to clock-in to is required.
How to create ticket time categories:
- Go to Admin > "Ticket Time Categories"
- Check the box "USE TIME CATEGORIES"
- Select "Add Time Category" and add as many categories as you wish.
- If you have BILLING enabled, you may also select a default Billing status for the ticket time category you defined.
Clocking in to Ticket Time Categories
After you have enabled and added a few ticket time categories, you will be asked to select one each time you clock in to a ticket.