Scorecard

​The scorecard allows agents to see how they are performing in real time and if they are hitting the organization's Key Performance Indicators.

With the Scorecard you are able to:

  • Show the agent their performance for the current day as well as the entire week.
  • Establish weekly and daily goals for your agents to strive towards.
  • Foster greater accountability by allowing agents real time visibility on their performance.
  • Allow the agent to view the Agent Activity report at a quick glance.
  • Create a casual and fun competition around performance metrics.
  • Quickly and accurately identify areas of concern, as it pertains to each agent's performance.

Adjust your Scorecard settings by going to Admin > Scorecard Settings. 

From here you are able to establish your goals for each metric as well as determine which metrics will appear on your agent's Scorecard.

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