Attendance Rate

Attendance rate a measure of time an agent is scheduled to work compared to the time the agent actually worked the selected reporting period. 

Formula: [(Total Time) /(Time Scheduled)] = Attendance Rate

Examples - 

Nathan Norton: 53.10 / 40 = 1.3275 = 132.75%

Michael Kaleponi: 47.85 / 40 = 1.19625 = 119.64%

Have more questions? Submit a request

Comments

Powered by Zendesk